Privacy Policy

Privacy Policy

Effective Date: August 31, 2026

Qu’Appelle Valley Hilltop Resort (“Qu’Appelle Valley Hilltop Resort,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an inquiry, request information, make a reservation, or otherwise interact with us.

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, submit an inquiry, request information, make a reservation or booking request, or otherwise communicate with Qu’Appelle Valley Hilltop Resort.

Depending on your interaction with us, the information we collect may include:

• Your name
• Phone number
• Email address
• Mailing address
• Reservation or booking information
• Arrival and departure information
• Number of guests
• Information about accommodations, events, or other resort services you are interested in
• Special requests or preferences that you voluntarily provide
• Information included in your inquiry or message
• Payment or billing information where applicable
• Other information you voluntarily provide

Please avoid submitting sensitive personal information through general website forms unless it is specifically requested and necessary for your inquiry or booking.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

We may use cookies, analytics tools, tags, scripts, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect website functionality.

How We Use Personal Information

Qu’Appelle Valley Hilltop Resort may collect and use personal information for purposes including:

• Responding to inquiries and requests for information
• Processing and managing reservations or booking requests
• Communicating with guests and prospective guests
• Providing accommodations, resort services, and guest support
• Coordinating events, gatherings, or other resort activities
• Managing guest requests and special arrangements
• Processing payments where applicable
• Providing customer service and follow-up communications
• Maintaining guest and business records
• Operating and improving our website
• Understanding website traffic and visitor behaviour
• Improving our services and guest experience
• Protecting the security and integrity of our website and systems
• Preventing fraud, misuse, or unauthorized access
• Complying with applicable laws and legal obligations
• Fulfilling other purposes for which the information was provided or for which consent has been obtained

Reservation and Guest Information

Information provided when making a reservation or booking may be used to coordinate your stay, communicate important information, process payments, accommodate reasonable requests, and provide the services you have requested.

Information about additional guests, special requirements, event details, or other arrangements may also be collected when reasonably necessary to provide the requested services.

Consent

By providing personal information through our website, submitting an inquiry, requesting a reservation, making a booking, or otherwise providing information to Qu’Appelle Valley Hilltop Resort, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, reservation, or other reasonable limitations. Withdrawing consent may affect our ability to respond to an inquiry or provide requested accommodations or services.

Disclosure of Personal Information

Qu’Appelle Valley Hilltop Resort does not sell or rent personal information to third parties.

We may disclose personal information when reasonably necessary to operate our website, process reservations, provide resort services, or conduct our business. This may include disclosure to:

• Employees and authorized representatives who require the information to provide guest services
• Website hosting, technology, communications, analytics, and other service providers
• Booking, reservation, or payment service providers where applicable
• Contractors, suppliers, or service providers where reasonably necessary to provide requested services
• Professional advisors where reasonably necessary
• Government authorities, courts, or law enforcement where required or permitted by law
• Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law

We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Third-Party Websites and Services

Our website may contain links to third-party websites and services, including booking platforms, tourism resources, event partners, social media platforms, payment providers, and other external resources.

Once you leave the Qu’Appelle Valley Hilltop Resort website and access an external website or service, that provider’s privacy policy and terms may apply. Qu’Appelle Valley Hilltop Resort is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the applicable privacy policy before providing personal information to a third party.

Protection of Personal Information

Qu’Appelle Valley Hilltop Resort takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business or guest-service purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, process reservations, provide guest services, maintain appropriate business records, resolve disputes, and satisfy applicable legal, tax, or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information Qu’Appelle Valley Hilltop Resort holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information provided on our website. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact Qu’Appelle Valley Hilltop Resort through the contact information provided on our website.
We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable Canadian privacy legislation.

Changes to This Privacy Policy

Qu’Appelle Valley Hilltop Resort may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or Qu’Appelle Valley Hilltop Resort’s website privacy practices, please contact us using the current contact information provided on the Qu’Appelle Valley Hilltop Resort website.